Please be sure to check back regularly, as any required updates or changes to our policies will be shared here.
Don’t hesitate to get in touch if we can be of assistance.
Yours sincerely and in continued good health,
Your hosts Simon & Darryl (& Daisy the rescue pup – GM, Meet & Greet)
December 15, 2021
Proof of Vaccination
Your hosts Simon and Darryl are fully vaccinated and have availed themselves of the recommended booster shots. In an effort to minimise the risks to everyone who stays with us at Terragong and out of an abundance of caution, it is our policy that, for the foreseeable future and until further notice, all guests fully vaccinated against COVID-19.
You will need to present your vaccination certificate to us, and it would be greatly appreciated if you could have this at the ready to present on arrival. If proof cannot be provided, we will be unable to honour your reservation; no refunds or credits will be issued.
We thank you in advance for your understanding and look forward to welcoming you to our home.
Amended Booking Cancellation/Deferment Policy
Our existing booking cancellation/refund policy remains unchanged, but we have added flexibility in regards to the need to make changes within the usual 30-day non-refund period in light of the Covid-19 pandemic, as follows:
In consideration of the health and well-being of others, we expect that prior to a planned arrival any guest who feels unwell/ill or is under advice to self-isolate will contact us to arrange a postponement of their stay. We will happily credit any funds paid towards the cost of a stay at a later date (up to one year from the original booking/stay date).
For all existing B&B and event bookings made directly with us via the Terragong website or via phone:
In the event that you do need to postpone your stay - either owing to illness or to updated government advice in regards to travel and/or social distancing/isolation restrictions - we will be happy to move your reservation to a later date (up to one year from the original booking/stay date, subject to date availability) at no additional cost.
For all bookings made via a third party/OTA (e.g. Expedia or booking.com and their sub-brands):
Please check the policy of the OTA in regards to cancellations/date changes. We will adhere to these; guests may find that the OTA in question imposes a cancellation or reservation amendment fee.
Should local, state or federal government enforce hotel/accommodation closures:
We will contact all guests with the offer to move their stay to a later date. We will follow the advice of industry body Hosted Accommodation Australia in regards to cancellation/refunds.
Should either of your hosts become unwell and need to self-isolate, leading to the temporary closure of Terragong:
All guests booked for the ensuing two months will be contacted and offered either a cancellation of booking with full refund, or the option to change your booking to a later date (up to March 31, 2021).