Please be sure to check back regularly, as any required updates or changes to our policies will be shared here.
Don’t hesitate to get in touch if we can be of assistance.
Yours sincerely and in continued good health,
Your hosts Simon & Darryl (& Daisy the rescue pup – GM, Meet & Greet)
(updated 6 October, 2021)
Terragong's updated COVID-19 Safety Plan
Our first and overriding concern is for the well-being and safety of our guests. As required by the NSW Government, we have updated our COVID-19 Safety Plan specific to Terragong, designed to create and maintain a safe environment for our guests, our suppliers and ourselves. Prior to your arrival at Terragong, we ask that you please take a moment to read and acquaint yourself with the plan, which you can view here in pdf document format.
Proof of Vaccination
Under NSW Government vaccination compliance and obligations regulations, it is a requirement that all guests and visitors to Terragong are fully vaccinated for Covid (or can provide proof of exemption from the requirement for vaccination).
"Only fully vaccinated people and those with medical exemptions will have access to the freedoms allowed under the Reopening NSW roadmap." Full and current details are available from the NSW Government website at https://www.nsw.gov.au/covid-19/freedoms-for-fully-vaccinated-people
Under the law, we will be obligated to check for proof of vaccination on arrival, either via your Service NSW app or a copy of your Medicare proof of vaccination certificate.
If proof cannot be provided upon arrival, we will be unable to honour your reservation; no refunds or credits will be issued.
Amended Booking Cancellation/Deferment Policy
Our existing booking cancellation/refund policy remains unchanged, but we have added flexibility in regards to the need to make changes within the usual 30-day non-refund period in light of the Covid-19 pandemic, as follows:
In consideration of the health and well-being of others, we expect that prior to a planned arrival any guest
who feels unwell/ill or is under advice to self-isolate will contact us to arrange a postponement of their stay.
We will happily credit any funds paid towards the cost of a stay at a later date (up to one year from the original booking/stay date).
For all existing B&B and event bookings made directly with us via the Terragong website or via phone:
In the event that you do need to postpone your stay - either owing to illness or to updated government advice in regards to travel and/or social distancing/isolation restrictions - we will be happy to move your reservation to a later date (up to one year from the original booking/stay date, subject to date availability) at no additional cost.
For all bookings made via a third party/OTA (e.g. Expedia or booking.com and their sub-brands):
Please check the policy of the OTA in regards to cancellations/date changes. We will adhere to these; guests may find that the OTA in question imposes a cancellation or reservation amendment fee.
Should local, state or federal government enforce hotel/accommodation closures:
We will contact all guests with the offer to move their stay to a later date. We will follow the advice of industry body Hosted Accommodation Australia in regards to cancellation/refunds.
Should either of your hosts become unwell and need to self-isolate, leading to the temporary closure of Terragong:
All guests booked for the ensuing two months will be contacted and offered either a cancellation of booking with full refund, or the option to change your booking to a later date (up to March 31, 2021).
October 31, 2020
As per advice from the NSW Government, we have developed a COVID-19 Safety Plan specific to Terragong designed to create and maintain a safe environment for our guests, our suppliers and ourselves.
We will update the plan as restrictions and official government advice changes, and ask that you take a few minutes to read through the information prior to your arrival at Terragong, so that you are familiar with the steps we have taken.
We have also registered with the NSW Government and received COVID-19 Safe Business accreditation. You can find further information on the COVID-19 Safe Business program on the NSW Government website.
March 22, 2020
Following the government's advice yesterday to cancel non-essential travel, we've made the call to close to guests for the time being. Hotels haven’t been included in today's shut-down of non-essential services, but we’re not a hotel. The very nature of what we offer guests, what makes a stay at Terragong a highly personalised experience (wine service in the afternoon, breakfasts in the farmhouse kitchen, relaxed country house vibe, sharing our home with ‘friends we’ve yet to meet’, true hospitality) makes it difficult for us to ensure adherence to social distancing measures. For us, Terragong is all about socialising and bringing people together. But safety first.
As we waved goodbye to our guests yesterday it was with a heavy heart; not being able to offer farewell hugs and handshakes felt alien, although we understand the need not to (luckily Daisy the rescue pup - GM, Meet & Greet - was able to sneak in a few final licks of farewell on our behalf).
We’ve now contacted all guests and asked them to postpone their visit with us until the time comes when it is safe to do so. We never imagined we’d be in the position of asking guests who have booked – with whom we were looking forward to sharing our beautiful Terragong – not to come; it feels so wrong, but we realise how necessary it is. Of course no guests means we won’t be recommending local restaurants or sight-seeing opportunities for a while, nor purchasing our usual supplies…the knock-on effects are huge.
While we can’t offer a takeaway option, our gift certificates remain available to purchase on our website (with a discount on a two-night stay certificate, the perfect gift with which to celebrate an end to the crisis), which we hope will provide some income as we sit staring at a very empty diary. We also look forward to hearing from wedding couples in search of the perfect place to celebrate their nuptials with friends and family, when it's again safe to do so.
Stay happy and healthy over the coming months. Know that when the time comes to escape to the country, we'll be waiting to welcome you with big smiles, an even bigger glass of bubbles - and Daisy with her licks!
Your hosts Simon & Darryl (& Daisy the rescue puppy – GM, Meet & Greet)